Storage Welling Accessibility Statement
Storage Welling is committed to providing a digital and in-person experience that is accessible, usable, and welcoming for all customers in the Welling area, including people with disabilities. This Accessibility Statement explains the measures we take to support accessibility on our website and services, our level of conformance with recognised standards, and how you can contact us with any accessibility requests or feedback.
Our Accessibility Standards and Goals
We aim for our website and online customer journey to conform to the Web Content Accessibility Guidelines version 2.1, Level AA. These guidelines are internationally recognised and describe how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.
By working towards WCAG 2.1 AA, we seek to ensure that customers looking for accessible storage in Welling can research units, compare options, and manage their bookings online with as few barriers as possible.
Screen Reader and Assistive Technology Support
Our website is designed to support use with screen readers and other assistive technologies. We aim to:
Use clear, descriptive headings and labels so that screen reader users can quickly understand page structure and content.
Provide alternative text for meaningful images so that important information is available even when images are not visible.
Ensure that form fields have associated labels and clear instructions to help customers complete booking and enquiry forms with assistive technologies.
Use consistent navigation and predictable page layouts so that visitors using screen readers can move around the site with confidence.
Keyboard Navigation
We design our digital experience so that key website functions can be accessed by keyboard alone, without the need for a mouse. This includes:
Using a logical tab order so that users can move through links, form fields, and buttons step by step.
Making sure that the element currently in focus is clearly visible, helping keyboard users track where they are on the page.
Avoiding interactions that require complex gestures and ensuring that controls can be activated with the keyboard.
This approach helps many customers, including those with mobility impairments, power users who prefer the keyboard, and visitors using alternative input devices.
Content, Design, and Readability
We aim to present information about Storage Welling and our local storage facilities in a clear, concise, and readable way. Our goal is to support customers who may have cognitive or learning disabilities as well as visitors who are unfamiliar with storage terminology.
We use straightforward language wherever possible, break text into smaller sections, and use headings to help visitors scan and understand the page. We strive to maintain sufficient colour contrast between text and background, and we avoid relying solely on colour to convey meaning.
Continuous Improvement
Accessibility is an ongoing process. We are continually working to review, test, and improve the accessibility of our website and services in the Storage Welling area. This may include technical updates, content reviews, and feedback from customers and accessibility specialists.
As new standards emerge and technology evolves, we will continue to refine our approach so that our digital services remain as inclusive as possible.
Contact for Accessibility Requests and Feedback
We welcome feedback from anyone who experiences barriers while using our website or services. If you have difficulty accessing information about Storage Welling, booking a storage unit, or using any online feature, please contact us and let us know:
Describe the page or service you were using and the nature of the problem, including any assistive technology or browser you were using. This information helps us identify and resolve issues more quickly.
You can also contact us to request information about our services in alternative formats, or to discuss specific accessibility needs when visiting our storage facilities in the Welling area. We will review all reasonable requests and respond as promptly as we can.
Date of this Accessibility Statement
This Accessibility Statement reflects our current approach to accessibility for Storage Welling. We may update it from time to time as we improve our services and processes, and as standards and best practices develop.
