Storage Welling Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Welling provides storage, removals, collection, delivery, packing, and related services in the United Kingdom. By making a booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.
1. Definitions
In these Terms and Conditions the following expressions have the meanings set out below.
Customer means the person, firm, or company who requests and uses the services of Storage Welling.
Services means any storage, removals, collection, delivery, packing, handling, loading, unloading, or associated services supplied by Storage Welling.
Goods means personal effects, household items, furniture, office equipment, and any other property which is the subject of the Services.
Contract means the agreement between Storage Welling and the Customer incorporating these Terms and Conditions.
2. Scope of Services
Storage Welling provides storage and removal services for domestic and business customers within the United Kingdom. Services may include collection and delivery of Goods, loading and unloading, transport, storage in secure facilities, and additional services such as packing or unpacking when agreed in writing.
The precise scope of Services to be provided will be confirmed in the quotation and booking confirmation. Any Services not expressly set out in the quotation or confirmation will be treated as additional and may incur separate charges.
3. Booking Process
3.1 Enquiries and quotations
Customers may request a quotation by providing accurate information regarding the nature, volume, and approximate value of the Goods, as well as collection and delivery addresses, access details, timing requirements, and any special handling needs. Quotations are provided on the basis of the information supplied and are subject to survey or inspection where applicable.
Unless otherwise stated in writing, quotations are estimates only and are not binding if the actual work differs from the description provided. Quotations are valid for a limited period, which may be withdrawn or varied prior to acceptance.
3.2 Acceptance of booking
A booking is only confirmed when Storage Welling issues a written confirmation of acceptance following the Customer's acceptance of the quotation and, where required, payment of any deposit. Until such confirmation is issued, dates and resources are not guaranteed.
By confirming the booking, the Customer warrants that they have the authority to enter into the Contract and that there are no legal or other restrictions preventing the transport or storage of the Goods.
3.3 Changes to bookings
Any requested changes to the date, time, addresses, or scope of Services must be notified to Storage Welling as early as possible. All changes are subject to availability and may result in an adjustment of the quoted price. Where the scope of work increases, additional charges will apply at our prevailing rates.
4. Payments and Charges
4.1 Prices
Prices are calculated based on the information provided by the Customer, including but not limited to volume or weight of Goods, nature of items, number of staff required, required vehicles, distance travelled, timing, and any access restrictions. If on attendance the situation differs from that described, Storage Welling reserves the right to adjust the charges accordingly.
4.2 Deposits
Storage Welling may require a deposit to secure a booking. The amount of the deposit and the payment deadline will be communicated at the time of booking. Deposits are generally non refundable unless otherwise stated in these Terms and Conditions or required by law.
4.3 Payment terms
Unless otherwise agreed in writing, payment for removals and related services is due no later than on commencement of the Service. Payment for ongoing storage is typically due in advance for each billing period. If payment is not received by the due date, Storage Welling may withhold Services, deny access to stored Goods, or exercise a lien over the Goods until all sums due are paid.
4.4 Methods of payment
Storage Welling may accept a range of payment methods, which will be specified at the time of booking or invoicing. The Customer is responsible for ensuring that any payment details supplied are valid and that sufficient funds are available.
4.5 Late payment and interest
If any amount is not paid when due, Storage Welling may charge interest on the overdue sum from the due date until payment is received in full. Interest may be charged at a reasonable commercial rate in accordance with applicable UK law. The Customer will also be liable for any reasonable costs incurred by Storage Welling in recovering overdue sums, including collection agency and legal costs.
5. Cancellations and Postponements
5.1 Customer cancellations
If the Customer wishes to cancel a booking, they must notify Storage Welling in writing as soon as possible. Depending on the notice period given, the following cancellation charges may apply.
a. If cancellation is made with substantial advance notice, any deposit may be retained in whole or in part to cover administrative costs.
b. If cancellation occurs within a relatively short period before the scheduled start of the Service, Storage Welling may charge a percentage of the quoted price to reflect lost bookings and allocated resources.
c. If cancellation occurs on the day of the Service or after staff and vehicles have been dispatched, the full quoted price may be payable.
The specific applicable periods and percentages will be set out in the quotation or booking confirmation where possible, subject to UK consumer law.
5.2 Postponements
If the Customer requests to postpone a booking, Storage Welling will make reasonable efforts to accommodate the new date and time but cannot guarantee availability. Postponements may be treated as cancellations and re bookings and may attract charges similar to those applied to cancellations, depending on notice given and whether the original date can be resold.
5.3 Cancellations by Storage Welling
Storage Welling reserves the right to cancel or suspend the Services if:
a. The Customer fails to make payment when due.
b. The Customer breaches any material obligation under these Terms and Conditions.
c. There are health and safety concerns, risk of violence, or unacceptable working conditions.
d. Events outside Storage Welling's reasonable control make performance impossible or unsafe, including extreme weather, vehicle breakdowns, or legal restrictions.
Where Storage Welling cancels a Service other than for reasons attributable to the Customer, an alternative date will be offered or, if not suitable, a refund of any pre paid sums for Services not yet provided will be made, in full and final settlement of any claim related to that cancellation.
6. Customer Responsibilities
The Customer agrees to:
a. Provide accurate and complete information about the Goods and access at all relevant premises.
b. Ensure that adequate access, parking, and loading facilities are available, with any necessary permissions or permits obtained in advance.
d. Remove and safely dispose of any items that are prohibited or unsafe for transport or storage.
e. Be present or represented at the collection and delivery addresses to provide instructions and sign any relevant documentation.
f. Arrange appropriate insurance for the Goods if additional cover beyond Storage Welling's standard liability is desired.
7. Excluded and Prohibited Items
Storage Welling does not accept responsibility for, and may refuse to handle, transport or store the following:
a. Any items which are illegal to possess, transport, or store in the United Kingdom.
b. Dangerous, hazardous, or explosive materials including gas cylinders, flammable liquids, chemicals, or firearms.
c. Perishable goods, live plants, or animals.
d. High value items such as jewellery, bullion, cash, securities, or important documents unless expressly agreed in writing with specific terms and charges.
The Customer must not include any such items within the Goods without the prior written agreement of Storage Welling. If such items are discovered, Storage Welling may remove or dispose of them at the Customer's cost and without liability.
8. Liability and Limitations
8.1 Standard liability
Storage Welling will exercise reasonable care and skill in providing the Services. Liability for loss of or damage to Goods while in the custody and control of Storage Welling will be limited to a reasonable amount per item or per consignment, subject to an overall cap per Contract, as stated in the quotation or booking confirmation.
8.2 Exclusions of liability
Storage Welling will not be liable for:
a. Loss or damage arising from the Customer's failure to adequately pack or protect Goods, unless packing services were agreed and provided by Storage Welling.
b. Loss or damage to fragile items, electrical or mechanical derangement, or internal faults where there is no evidence of external damage.
c. Loss or damage caused by wear and tear, gradual deterioration, moth, vermin, or inherent vice.
d. Loss or damage resulting from war, terrorism, acts of government, or events beyond reasonable control.
e. Any indirect or consequential loss, including loss of profits, loss of use, or emotional distress.
8.3 Notification of loss or damage
The Customer must inspect Goods as soon as reasonably practicable on delivery or retrieval from storage. Any visible loss or damage should be noted at the time of delivery where possible. In any event, the Customer must notify Storage Welling in writing of any loss or damage within a reasonable time period after delivery or after becoming aware of the issue. Failure to notify within a reasonable period may affect the ability to investigate and may reduce or extinguish any entitlement to compensation, except where prohibited by law.
8.4 Insurance
The Customer is strongly advised to arrange suitable insurance cover for the full value of the Goods. Storage Welling's liability is limited as described above and may not cover the full replacement value of all items.
9. Storage Terms
9.1 Storage period and charges
Storage is provided for the agreed period and is renewable by mutual agreement. Storage charges are normally payable in advance and are calculated according to the space required, nature of Goods, and any additional handling services. Storage Welling may review and adjust storage charges from time to time, giving reasonable notice to the Customer.
9.2 Access to stored Goods
Access to stored Goods is by prior arrangement only and may be subject to a handling or access fee. The Customer must give reasonable notice of any request to access or remove Goods from storage. Storage Welling may restrict access if the Customer is in arrears or in breach of these Terms and Conditions.
9.3 Lien and disposal of Goods
If any sums are overdue, Storage Welling may exercise a lien over the Goods, meaning that Goods will not be released until all outstanding amounts, including storage, handling, and recovery costs, are paid in full. If payment remains outstanding after reasonable notice, Storage Welling may sell or dispose of some or all of the Goods to recover costs. Any proceeds, after deduction of charges and reasonable expenses, will be held for the Customer.
10. Waste Regulations and Disposal
10.1 Compliance with waste laws
Storage Welling operates in accordance with applicable UK waste and environmental regulations. The Customer must not present waste or prohibited materials as part of the Goods without prior agreement.
10.2 Disposal services
Where agreed, Storage Welling may provide removal and disposal of unwanted items as an additional service. Such items will be treated as waste and disposed of at licensed facilities where required. Additional charges will apply for disposal services, based on volume, type of items, and any associated fees such as recycling or landfill charges.
10.3 Prohibited waste
Storage Welling may refuse to collect or dispose of items that are hazardous, controlled, or require specialist treatment unless a specific arrangement is made. The Customer is responsible for ensuring that any such items are declared and, where agreed, that sufficient information is provided to enable safe handling and lawful disposal.
11. Health and Safety
The Customer must ensure that premises are reasonably safe and accessible for staff to carry out the Services. Any known hazards must be disclosed in advance. Storage Welling reserves the right to refuse or suspend work where conditions present unacceptable risks to health and safety.
12. Data Protection
Storage Welling will process any personal data provided by the Customer in compliance with applicable UK data protection laws. Personal data is collected for the purpose of managing bookings, providing Services, administering accounts, and complying with legal obligations. Data may be retained for an appropriate period and handled securely.
13. Complaints and Dispute Resolution
In the event of any concern or complaint regarding the Services, the Customer should raise the matter with Storage Welling as soon as possible, providing relevant details and supporting information. Storage Welling will investigate and respond within a reasonable timeframe. Both parties will use reasonable efforts to resolve disputes amicably. Nothing in this clause affects the Customer's statutory rights.
14. Variations
Storage Welling may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract, unless changes are required by law or agreed in writing between the parties.
15. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.
16. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, subject to any rights the Customer may have under consumer protection legislation to bring proceedings in the courts of their place of residence.
By placing a booking or using the Services of Storage Welling, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
