Welling Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which Welling Storage provides storage services to customers in the United Kingdom. By making a booking, paying a deposit or balance, or placing goods into storage, you agree to be bound by these terms. Please read them carefully before using the service. They are intended to be clear, fair and legally practical, while protecting both you and the storage provider.

In these Terms and Conditions, references to “we”, “us” and “our” mean Welling Storage, and references to “you” and “your” mean the customer or any person acting on the customer’s behalf. These terms apply to all storage units, rooms, containers and related services supplied under the Welling Storage service, unless we agree otherwise in writing. If any provision is found to be unenforceable, the remaining provisions will continue in full force.

We may update these terms from time to time to reflect operational, legal or regulatory changes. The version in force at the time of your booking will usually apply to that booking unless we notify you otherwise. Continued use of the storage service after notice of change means you accept the revised terms.

1. Booking Process

Bookings for Welling Storage may be made online, by telephone or in person where available. A booking is not confirmed until we have accepted your request, received any required deposit or advance payment, and issued confirmation. We reserve the right to decline a booking where there is insufficient space, where identity checks cannot be completed, or where the goods proposed for storage are unsuitable.

At the time of booking, you must provide accurate and complete information, including your name, address, contact details, and a general description of the items to be stored. You must also disclose whether the goods are fragile, valuable, hazardous, perishable, odorous, or otherwise requiring special handling. Failure to provide accurate information may result in refusal of access, extra charges, termination of the agreement, or liability for any resulting loss or damage.

Unless agreed otherwise, the minimum storage period will apply from the start date shown in your confirmation. You are responsible for ensuring that your selected unit, room or container is suitable for your needs. We may offer guidance on size and availability, but the final choice remains yours. If you need to change the start date, unit type or access arrangement before the storage begins, you must request this as soon as possible and we will confirm whether the change is possible.

2. Access, Use and Customer Responsibilities

You may only use the storage space for lawful purposes and only for goods that you are entitled to store. You must not use the premises for living, business trading, manufacturing, or any activity that may create risk, nuisance or breach of law. The storage unit must not be altered, repaired, fitted out or sub-let without our prior written consent.

You are responsible for packing, labelling and securing your belongings appropriately. We are not responsible for checking the sufficiency of packaging or the suitability of containers used by you. If your items require climate control, special shelving, or extra care, you must arrange this in advance where such options are available. You must take reasonable care when loading and unloading, and you must comply with any site rules, health and safety instructions, or access procedures that we notify to you.

You must not store any prohibited items. These generally include illegal goods, stolen property, firearms, explosives, ammunition, chemicals, toxic substances, gas cylinders, flammable liquids, fireworks, radioactive materials, live animals, decomposing matter, and any items whose possession or storage is restricted by law. We may also prohibit other items where storage could cause damage, injury, contamination, odour, infestation or insurance issues. If we believe prohibited goods are present, we may enter the unit in accordance with these terms, refuse access, remove the items, notify the authorities, and/or terminate the agreement.

3. Payments and Charges

All charges for the Welling Storage service are payable in advance unless stated otherwise. Fees may include rent, reservation charges, security deposits, administration charges, late payment fees, lock replacement costs, cleaning charges, disposal charges, or other amounts notified to you. Any promotional rate or discount will apply only for the period stated and may be withdrawn or amended after that period ends.

Payment must be made by an accepted method and on time. If a payment is not received when due, we may suspend access to the storage unit, apply interest and/or reasonable administrative charges to the extent permitted by law, and take steps to recover overdue sums. You remain liable for all charges until the agreement is lawfully ended and the unit has been emptied, inspected and returned in satisfactory condition. If any payment is returned, reversed or charged back, you must immediately repay the amount plus any associated costs.

We may review our prices from time to time. Any increase in standard storage fees will be notified in advance in a reasonable manner. Unless otherwise stated, revised charges will take effect at the start of a new billing period. You are responsible for keeping your payment details up to date and ensuring that sufficient funds are available for scheduled payments.

4. Cancellations, Notice and Early Termination

You may cancel a booking before the storage start date, subject to any non-refundable reservation or administrative charges disclosed at the time of booking. If you cancel after the agreement has started, you must give the required notice period set out in your confirmation or, if none is stated, a reasonable notice period. Charges may continue until the end of the notice period.

We may terminate or suspend the agreement immediately if you breach these terms, fail to pay amounts due, store prohibited items, give false information, or otherwise act in a way that creates risk to our property, staff, customers or the public. Where lawful and appropriate, we will give you notice and a chance to remedy the breach. However, where there is urgent risk or legal necessity, immediate action may be taken without prior notice.

If the agreement ends for any reason, you must remove all your goods promptly and leave the storage space clean, empty and ready for reallocation. If goods are left behind after termination or expiry, we may charge continued storage and associated costs, and may exercise rights of sale, disposal or other lawful recovery remedies in accordance with these terms and applicable UK law.

5. Liability and Insurance

Our liability is limited to the extent permitted by law. We will not be responsible for loss or damage to your goods unless caused by our negligence, wilful default or breach of a legal duty that cannot be excluded. We are not liable for indirect, consequential or economic losses such as loss of profit, loss of business, loss of opportunity, or loss arising from delay, even if we were advised that such loss might occur.

You remain responsible for insuring your goods for their full replacement value. Any insurance we may offer or arrange will be subject to separate terms and may not cover every risk. It is your responsibility to ensure the cover is adequate for the nature and value of the items stored. We do not guarantee that the premises will be free from theft, flood, fire, water ingress, infestation, power failure or other events beyond our reasonable control, although we will take reasonable measures to manage foreseeable risks.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If we are found liable for loss or damage to your goods, our responsibility will be limited to the lesser of the actual proven loss or the amount recoverable under any relevant insurance or agreed cap, where such cap is lawful and disclosed.

6. Damage, Loss, and Claims Procedure

If you believe your goods have been lost or damaged while in our care, you must notify us promptly and provide reasonable details of the incident, including the date, the items affected, and any supporting evidence. You must allow us a fair opportunity to inspect the unit, investigate the circumstances and, where appropriate, repair, replace, or compensate in accordance with these terms and any insurance arrangements.

Claims must be made within a reasonable time and, where possible, before removing the goods from the premises. You must take reasonable steps to mitigate your loss. We may request evidence of ownership, value, condition, packing method and photographs. If you fail to comply with the claims procedure or unreasonably delay reporting a problem, this may affect our ability to investigate and may reduce or remove any entitlement to compensation.

We are not responsible for deterioration of goods caused by inherent vice, insufficient packing, natural wear and tear, mould, mildew, rust, vermin, insects, changes in temperature or humidity, or the ordinary effects of long-term storage, unless directly caused by our negligence. Delicate, perishable or high-risk goods are stored entirely at your own risk unless we have expressly agreed in writing to provide a particular level of protection.

7. Waste Regulations and Environmental Compliance

You must comply with all applicable waste regulations, environmental laws and disposal requirements when using the Welling Storage facilities. You must not abandon waste, packaging, hazardous materials, oil, fuel, batteries, electrical equipment, paint, solvents or contaminated items in the unit or anywhere on the premises unless we have expressly permitted it and you have followed our instructions. Any waste generated by loading, unloading or packing must be removed by you unless we agree to dispose of it for a charge.

You are responsible for ensuring that anything you place into storage does not leak, emit fumes, contaminate surrounding property, or create a statutory nuisance. If any goods cause pollution, infestation, odour, leakage or other environmental harm, you will be liable for all clean-up costs, third-party claims, disposal expenses, regulatory fines, and any losses we incur as a result. We may take immediate steps to isolate, remove or dispose of offending items where required for safety or compliance.

Where waste or discarded goods are left on site after termination, or where items are deemed abandoned, we may treat them as waste and arrange removal in line with applicable law. You agree that we may recover reasonable costs from you for handling, transportation, treatment, recycling, or disposal. If any item is regulated waste or contains hazardous components, you must disclose this before storage and must follow any additional instructions we give.

8. Inspection, Security and Entry Rights

We operate the premises with security and monitoring measures that may include access controls, locks, alarms and CCTV, subject to applicable law and privacy notices. However, no security system can guarantee complete protection, and you remain responsible for taking out sufficient insurance and using a suitable lock where required. You must keep your access credentials, keys and codes secure and must notify us immediately if they are lost, stolen or compromised.

We may enter your storage unit in limited circumstances, including where we reasonably believe there is an emergency, a breach of these terms, a risk to health or safety, evidence of prohibited goods, unpaid charges, or a need to inspect for maintenance, compliance or legal reasons. Where practicable, we will give you prior notice. We will use reasonable care when entering and, where possible, will not disturb your goods more than necessary.

You must permit access by our staff, contractors, emergency services or authorised persons where reasonably required. You must not interfere with security systems, cameras, locks or access devices. Any attempt to circumvent security, duplicate keys or codes without permission, or enter another customer’s space, may lead to immediate termination and possible legal action.

9. Events Outside Our Control

We will not be liable for delay or failure to perform our obligations where the delay or failure is caused by events beyond our reasonable control. These may include fire, flood, storm, power failure, epidemic, strike, labour dispute, transport interruption, government action, terrorism, civil unrest, equipment failure or other unforeseen events. If such an event affects the service, we will take reasonable steps to minimise disruption.

Where an event outside our control continues for an extended period, we may suspend the service, adjust access arrangements, or end the agreement on reasonable notice if continued performance becomes impracticable. In such circumstances, charges will be fairly adjusted where appropriate, but we will not be responsible for losses caused by the event itself to the extent the law permits.

Nothing in these terms requires either party to do anything unlawful or impossible. If any part of the arrangement must be modified because of law, regulation or a public authority direction, the modified version will apply for as long as required.

10. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with the Welling Storage service, shall be governed by and interpreted in accordance with the laws of England and Wales. Where the customer is based in Scotland or Northern Ireland, mandatory consumer rights or local statutory protections will still apply to the extent required by law.

The courts of England and Wales shall have exclusive jurisdiction over any dispute, claim or matter arising under or in connection with these terms, unless mandatory law provides otherwise. Nothing in this clause affects any rights you may have to seek alternative dispute resolution where available or any consumer protections that cannot be waived.

These Terms and Conditions form the entire agreement between you and us regarding the storage service, unless supplemented by a written agreement signed by both parties. No waiver of any breach shall be treated as a waiver of any later breach. Headings are for convenience only and do not affect interpretation.

If you have any questions about the meaning of these terms, you should read them together with your booking confirmation and any notices issued at the premises. By proceeding with a booking, you confirm that you have read, understood and accepted the terms governing the Welling Storage arrangement.

We aim to provide a professional storage service that is straightforward, secure and consistent with applicable UK requirements. These terms are designed to support a fair relationship between the customer and the provider, while ensuring that the storage space is used responsibly and lawfully.

Thank you for choosing Welling Storage.